Privacy Policy

1. Information We Collect

We may collect your name, email address, billing information, order details, website URL, business details, keywords, competitor information, connected-account data (such as CMS or Search Console access you authorize), support messages, and technical information such as device, browser, IP address, referral source, and site activity.

Payment information may be collected and processed by third-party payment providers. Climb AI does not store full payment card numbers.

2. How We Use Information

We use information to process orders, operate the platform and its SEO/GEO features, prepare reports, provide support, manage subscriptions, prevent fraud, improve the website, enforce our terms, comply with legal obligations, and communicate about your account or service.

3. Sharing Information

We may share information with payment processors, hosting providers, analytics providers, email tools, support tools, contractors, and other service providers that help us operate Climb AI. We may also share information if required by law, to protect rights and safety, or in connection with a business transfer.

We do not sell personal information for money.

4. Cookies and Tracking

Our website may use cookies, pixels, analytics, or similar technologies to remember preferences, measure activity, improve pages, and understand marketing performance. You can adjust cookie settings in your browser, though some features may not work properly.

5. Security

We use reasonable administrative, technical, and organizational measures to protect information. No online service, transmission method, or storage system is completely secure, so we cannot guarantee absolute security.

6. Retention

We keep information for as long as reasonably needed to provide the service, manage records, resolve disputes, comply with law, prevent abuse, and enforce agreements.

7. Your Choices

You may contact us to request access, correction, deletion, or other handling of your personal information, subject to applicable law and verification. You may also unsubscribe from non-essential marketing emails when an unsubscribe option is provided.

8. Children's Privacy

Climb AI is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. International Use

If you access Climb AI from outside the United States, you understand that information may be processed in the United States or other locations where our providers operate.

10. Service Outcome Note

This Privacy Policy explains information handling only. For service risk, you understand that SEO and AI-visibility activity can carry risk, and you use Climb AI at your own judgment and risk. To the fullest extent permitted by law, Climb AI is not responsible for ranking losses, deindexing, search engine penalties, traffic loss, revenue loss, reputational damage, website damage, or other harm related to SEO activity, AI-generated content, third-party platforms, or use of the service.

11. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact

Privacy questions or requests can be sent to hello@climbai.io.